Fast, concise, and secure
2701 N Australian Ave,
West Palm Beach, FL 33407
MAIN: 561-806-0980
FAX: 561-516-7295
E-MAIL: INFO@RESILIENCERECOVERY.COM
We know that reaching out for help comes with a lot of questions—about insurance, costs, logistics, and what to expect. Below are answers to the most common questions families ask our admissions team. If you don’t see your question here, our team is always available to help.
To verify insurance benefits, we’ll need:
This allows our team to check coverage quickly and accurately.
In most cases, benefits can be verified within 10–30 minutes. Timing may vary depending on the insurance provider and plan.
Coverage depends on your specific plan. Some plans cover most or all treatment costs, while others may involve deductibles, co-pays, or co-insurance. We’ll explain coverage details clearly once benefits are verified.
After completing verification, we’ll review any estimated out-of-pocket costs with you upfront so there are no surprises before admission.
We work with most major PPO insurance plans. Coverage eligibility is confirmed during the verification process.
Some insurance plans require prior authorization or supporting clinical documentation. Our admissions and clinical team handles this process on your behalf.
If coverage is denied or limited, our team submits appeals and additional clinical documentation to advocate for the appropriate level and length of care.
Utilization reviews are typically submitted every few days, depending on insurance requirements, to maintain authorization throughout treatment.
Costs vary based on the program and length of stay. We’ll provide a clear estimate during your admissions call based on your situation.
Yes. We offer flexible payment plans and financing options for families who need additional support.
Availability varies based on current openings and funding. Our admissions team can review current options during your call.
Some services, such as medications, lab work, or psychiatric visits, may involve additional costs depending on insurance coverage. We review these details transparently.
Policies vary by program. All financial and discharge policies are reviewed before admission so expectations are clear.
Financial responsibility depends on your admissions agreement and insurance guidelines. Our team will explain this clearly during the admissions process.
If there is availability and clinical approval, same-day admission may be possible.
Yes. We can help arrange transportation or assist with travel logistics, when requirements are met.
We provide a detailed packing list prior to admission. Personal essentials are allowed, while restricted items and valuables should remain at home.
Our goal is to support long-term recovery beyond residential care.
