Frequently Asked Questions
Resilience Recovery Resources
We know that reaching out for help comes with a lot of questions—about insurance, costs, logistics, and what to expect. Below are answers to the most common questions families ask our admissions team. If you don’t see your question here, our team is always available to help.
Insurance & Verification of Benefits (VOB)
What information do you need to run a verification of benefits (VOB)?
To verify insurance benefits, we’ll need:
- A photo of your insurance card (front and back)
- Date of birth
- Basic contact information
This allows our team to check coverage quickly and accurately.
How long does it take to get VOB results?
In most cases, benefits can be verified within 10–30 minutes. Timing may vary depending on the insurance provider and plan.
Will insurance cover the full cost of treatment or only part of it?
Coverage depends on your specific plan. Some plans cover most or all treatment costs, while others may involve deductibles, co-pays, or co-insurance. We’ll explain coverage details clearly once benefits are verified.
What out-of-pocket costs should I expect after insurance?
After completing verification, we’ll review any estimated out-of-pocket costs with you upfront so there are no surprises before admission.
Do you work with my specific insurance plan (PPO, HMO)?
We work with most major PPO insurance plans. Coverage eligibility is confirmed during the verification process.
Do I need a referral, prior authorization, or clinical documentation?
Some insurance plans require prior authorization or supporting clinical documentation. Our admissions and clinical team handles this process on your behalf.
What happens if insurance denies treatment or only authorizes a short stay?
If coverage is denied or limited, our team submits appeals and additional clinical documentation to advocate for the appropriate level and length of care.
How often do you submit utilization reviews to maintain approval?
Utilization reviews are typically submitted every few days, depending on insurance requirements, to maintain authorization throughout treatment.
Financial & Payment Questions
What is the cost of residential treatment without insurance?
Costs vary based on the program and length of stay. We’ll provide a clear estimate during your admissions call based on your situation.
Do you offer payment plans or financing options?
Yes. We offer flexible payment plans and financing options for families who need additional support.
Is financial assistance or scholarship funding available?
Availability varies based on current openings and funding. Our admissions team can review current options during your call.
Are there additional charges beyond the base program cost?
Some services, such as medications, lab work, or psychiatric visits, may involve additional costs depending on insurance coverage. We review these details transparently.
What is your refund or early-discharge policy?
Policies vary by program. All financial and discharge policies are reviewed before admission so expectations are clear.
If my son leaves AMA (Against Medical Advice), am I financially responsible?
Financial responsibility depends on your admissions agreement and insurance guidelines. Our team will explain this clearly during the admissions process.
Logistics & Practical Concerns
How soon can my son be admitted? Do you offer immediate placement?
If there is availability and clinical approval, same-day admission may be possible.
Do you provide transportation or help coordinate travel?
Yes. We can help arrange transportation or assist with travel logistics, when requirements are met.
What items can my son bring? What should be left at home?
We provide a detailed packing list prior to admission. Personal essentials are allowed, while restricted items and valuables should remain at home.
What happens after he completes the program?
- Outpatient therapy or IOP
- Sober living referrals
- Continued clinical support
- Alumni and follow-up resources
Our goal is to support long-term recovery beyond residential care.
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